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Delivery FAQs

Safe Delivery to Your Door

 >>Click here to view our last order dates for guaranteed Christmas delivery.

At Billiards Boutique we are seriously proud of the products that we sell and have over 10 years experience of delivering games tables and their related accessories.

Our professional delivery services know how to handle and install even the most expensive games tables.

We have spent years perfecting the way that we send out snooker cues and accessories to make sure they arrive with you in perfect condition every time. 

To make sure your delivery is perfect every time we utilise various different industry-leading delivery methods for no hassle delivery anywhere in the world

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Free Delivery in the UK on Everything

Sinced we launched in 2005 we have made it our mission to offer free delivery on everything in the UK*.

Whether you are buying a pack of snooker cue tips or a full size snooker table you will not pay anything for delivery. We know that you are already paying enough for your items without wanting to add additional shipping costs on top.

Our standard UK mainland economy service is free and will use a combination of Royal Mail 24, Parcelforce 24/48 and a dedicated games table team depending on the type of item.

Most items are shipped the very same day as long as we receive the order before midday. 

*Some hard to reach areas in the North of Scotland and in Northern Ireland may require a surcharge or a specialist quote, especially bulky items like Games Tables, you will be emailed at the time of order if this is the case, we do our best to keep these to a minimum.

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Frequently Asked Questions

Do I Qualify For Free Delivery?

Billiards Boutique offer free delivery on all products to the majority of the UK. Some hard-to-reach areas of the UK do carry a surcharge as the courier firms charge us this increased cost and we unfortunately have to pass this on. All standard deliveries to England, Wales and Scotland will always be free, the only time this changes is for the far north of Scotland when you are purchasing a pool, snooker or other games table. Northern Ireland, Isle of Man and on some occasions the Isle of Wight are all still free if the parcel is less than 1kg in weight. Anything above this and there will be a surcharge that we have to pass on from the courier.

Smaller items like cue tips, snooker chalk, tip tools and any package weighing under 1kg can be delivered free to the whole of the UK without a surcharge as for these items we use Royal Mail.

In June 2015 we extended our free shipping plan to include the following destinations:

  • Guernsey - Anything except pool tables and bulky items are now free

  • Jersey - Anything except pool tables and bulky items are now free

 

Free Delivery to Mainland Europe

In addition there is also now free delivery to the following 11 countries in Europe when you spend over £150.00, pool tables and other games tables cannot be delivered for free:

  • Austria
  • Belgium
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Hungary
  • Ireland
  • Luxembourg
  • Netherlands
  • Poland

We have now also extended our free shipping to a further 11 European mainland countries as detailed below. Again pool tables and larger bulky items cannot be shipped for free. The minimum spend to qualify is £250.00 or more in a single transaction.

  • Estonia
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Portugal
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland

What Services Do You Use?

It depends on the item we are sending but generally smaller items utilise Royal Mail services, snooker cues, pool ball sets and snooker cue cases are all sent via Parcelforce or in some cases UPS, UK Mail or Yodel. All courier services come with tracking and our Parcelforce service comes with £100 worth of free insurance.

 

What about Pool Tables and Snooker Tables?

These items use a dedicated service that generally has to be booked, there is no overnight service available on slate bed pool tables and they generally take 3-6 weeks for delivery depending on carrier schedules and the table model.

 

Do You Deliver Worldwide?

The quick answer is yes, of course. In the shopping cart you can use the Shipping Calculator to get delivery quotes for a variety of international destinations. However, bulky items like pool tables and table football Tables cannot be sent internationally at the moment. We can obtain a quotation for delivery of pool tables but we have found that the cost of delivery is often close to or more than the product itself.

International deliveries are handled by Royal Mail or DPD as of January 2015. We utilise the by-road service for most of Europe on a flat-rate pricing structure up to 30kg of weight. Parcels outside of Europe still use DPD but as they are by-air we are not able to offer a flat-rate and the shipping is calculated using the volumetric weight of the parcel.

 

Can You Provide Some Estimated Delivery Times?

All of the times below are quoted simply as a guide; items can be quicker and they can of course be slower.

UK Next Day - 24 hours with tracking if ordered before midday.
UK Economy - 2-3 working days
UK Pool/Snooker Tables - dependent on model of table; from 4 days through to 6 weeks.

Europe, Courier Service (for cues, cases and balls) - within 4 working days

Rest of the World Airmail (for smaller envelope sized items) - Within 7-14 working days
Rest of the World Courier Service (for cues and cases) - Within 4 Working days

 

Which Areas of the UK Are Affected by Delivery Surcharges?

Delivery surcharges are only relevant for parcels over 1kg or for pool tables and snooker tables and other bulkier items. The following post code areas can be affected, post code areas: AB, BT, DD, GY, HS, IM, IV, JE, KA, KW, PA, PH, TR, ZE and the Isle of Wight. If you are unsure always drop us an email or give us a call on 01305 458071. The Isle of Wight is only affected with Pool Tables, Snooker Tables and other gaming tables.

 

Where We Deliver

We deliver to the UK and the whole of Europe, in addition we offer rates to Australia and New Zealand, USA and Canada, Mexico and Brazil plus a number of Asian countries.

Want one of our products but cannot find a shipping price to your Country? Please contact us.

 

What are your guaranteed dates for Christmas delivery?

The table below lists the latest dates of which to order buy to guarantee Christmas delivery and avoid disappointment. These dates only apply to our courier service, and not the standard Royal Mail service.


Zone Express 24 Euro Priority Global Priority
United Kingdom 22nd December - -
USA & Canada - - 15th December
EU Countries - 16th December -
Rest of Europe - 14th December -
Far East & Australia - - 9th December


Pool Tables usually require around 4-6 weeks depending on the manufacturer. Christmas is a busy time so it is advised to get orders in no later than the middle of October to be sure of Pre-Christmas delivery.

We have access to stock on certain Supreme, SAM and Buffalo models and these can be delivered much quicker if stock is still in hand. 

If in doubt please give us a call.

Cue Craft Custom Made Cues - Last order date for guaranteed Christmas delivery, 22nd November.


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