Adding Customer Reviews

Customer Reviews

You will notice towards the bottom of each product page there is a section called Customer Reviews, this enables you to add your own review of a product that will then appear on our website.

This is something we are really wanting to push as it helps other users, adds fresh and user generated content to our website and also benefits us on the search engines.

We want honest reviews from real customers that have purchased and used the products on our store. Although we love to hear about your opinions on the service we provide this is not the forum for this, keep the reviews simply about the product only, whether positive or negative.

To write a review visit any product page and hit the Write an online review link. Here you will be asked for your email address and password details so that we can link the review to your account.

What to do next:

  • Provide your name
  • Provide your location (town/city or county is fine)
  • Give the product a mark out of five
  • Write a short review of the product, what did you like? What if anything would you change? Who would it suit? These are just some of the things you can talk about but essentially it’s your review so write what you feel.
  • Hit the ‘Add Review’ button

Once you have done that we then get an email on our system telling us that a review has been submitted, it may take a few hours to actually appear on the website as they are moderated, there are only a few reasons a review will not get submitted and they are, bad language (we are a site for everyone), abusive comments, a review that is not relevant to the product.

Read an example by one of our previous customers: Cue Craft Royal Standard.

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John Willoughby - October 23, 2016

Billiards Boutique’s customer service was first rate. Having ordered a Peradon cue case it arrived very well packaged. However, there was a small problem with one of the locks. Without a second’s hesitation BB offered to send a replacement case and take back the original case without any charge. This was done very promptly and showed BB in the best light. I have also contacted BB about buying another cue and have been given some very useful advice. All in all, I will be sticking with BB. Well done and many thanks BB.

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